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Shopping Online
This website allows customers located all over the world to purchase products (*1). Payment is made in the local currency of each distribution center (Japan: Japanese yen, United States: U.S. dollars, Switzerland: Swiss francs or euros).
Montbell's "Global Site" is split into 3 websites: the Japan website, the USA website, and the Europe website. Depending on which website you access, customer service will be based in that region and provide information relevant to that region (*2). (i.e., Japan website: Japan, USA website: USA, Europe website: Switzerland) We recommend accessing the website that is closest to your region.
Montbell's "Global Site" is split into 3 websites: the Japan website, the USA website, and the Europe website. Depending on which website you access, customer service will be based in that region and provide information relevant to that region (*2). (i.e., Japan website: Japan, USA website: USA, Europe website: Switzerland) We recommend accessing the website that is closest to your region.
1 We offer free shipping worldwide. For details, please see our "".
2 Customer Service for the item(s) you purchased will depend on where they were shipped from. (Example: If your order was shipped from Switzerland, contact Customer Service in Switzerland)
- Selecting a delivery location and language
- Searching for products
- Product list page
- Viewing product information in detail (product page)
- Shopping cart
Selecting a delivery location and language
When using a computer: Click the language icon or the "Ship to" icon at the top of the website. A pop-up will be displayed where you can select the region, country, and language of choice.
When using a smartphone: Tap the icon in the upper right corner of the screen to display the menu. Tap the language icon or the "Ship to" icon at the bottom on the menu. A pop-up will be displayed where you can select the region, country, and language of choice.
When using a smartphone: Tap the icon in the upper right corner of the screen to display the menu. Tap the language icon or the "Ship to" icon at the bottom on the menu. A pop-up will be displayed where you can select the region, country, and language of choice.
Searching for products
With keywords
You can search for products with keywords such as the style#, product name, or other general information (e.g., "down jacket").
By category
You can find products by selecting one of the three categories: clothing, gear, or activity.
Product list page
Products that meet the specified criteria will be displayed in a list.
Number of products
The number of products that meet the specified criteria is displayed in parentheses.
Filter
You can narrow down the products displayed according to various filter settings.
Filtering examples are explained as below.
Filtering examples are explained as below.
Shipping from: Location where the order is shipping from.
You can filter which products are displayed according to the distribution center locations, Japan, the United States, or Switzerland. The number of products handled by each distribution center is indicated in parentheses. Which website you are using determines the products of which distribution center are displayed. For example, if you are using the Montbell America website, the inventory from our distribution center in the United States will always be displayed.
Gender
Unisex models are based on the sizes of men's models.
Size type
You can choose between Asian and Western sizes, each designed to fit people in Asia or in North America and Europe, respectively.
Category
You can narrow down the displayed products by product categories.
Product type
You can narrow down the displayed products by product types or forms.
Best use
You can see recommended products for each activity.
Unique tags
You can select the displayed products based on product-specific categories such as materials and specifications.
Sort
You can change the order of the products displayed according to the product weight or price.
1. Favorite products
You can add products that you are interested in to your favorite product list. This is a member-exclusive feature, which you can use after signing in. You can view your list of favorited products from the favorite product section on My Page.
2. Size type icon
Products with the Western Size icon are designed to fit people in North America and Europe. Products with the Asian Size icon are designed to fit people in Asia. The fit varies depending on the product, so please check the sizing chart on the product page.
3. Closeout icon
Products with the Closeout icon are sold at a discount, allowing you to purchase high-quality outdoor gear at a lower price.
4. Price
Montbell has distribution centers in Japan, Switzerland and the United States. The paid currency, as well as the Montbell Group company selling the product(s), will change depending on which country the product is shipping from.
Certain fees and taxes are or are not displayed in the price depending on which country the order is shipping to. This includes import duties and other fees, sales tax, VAT, etc. Click the Price (i) button on the product page for details.
Items with a price of "-" are NOT carried in the specified distribution center.
5. Quick view (Only available on a computer)
You can check the stock status and the price of the product on the pop-up. It is possible to quickly add items to your cart without going to the product detail page.
6. Comparison
Click the "Compare" box on the products that you want to compare, then click the "Compare" tab at the bottom of the screen. A small banner will pop up at the bottom of the screen. Clicking the "Compare" button on this banner will take you to a new webpage where you can compare the information and specifications of the products you selected.
Viewing product information in detail (product page)
On the product pages, you can view detailed information such as product images, tutorial videos, 360-degree images, size information, product specifications, handling precautions, and maintenance information.
You can add products to your shopping cart by selecting the desired color and size, selecting the quantity, and then clicking the "Add to Cart" button.
You can add products to your shopping cart by selecting the desired color and size, selecting the quantity, and then clicking the "Add to Cart" button.
1. Favorite products
You can add products that you are interested in to your favorite product list. This is a member-exclusive feature, which you can use after signing in. You can view your list of favorited products from the favorite product section on My Page.
2. Comparison
Click the "Compare" box on the products that you want to compare, then click the "Compare" tab at the bottom of the screen. A small banner will pop up at the bottom of the screen. Clicking the "Compare" button on this banner will take you to a new webpage where you can compare the information and specifications of the products you selected.
3. Sizing chart
You can check the sizing chart and finished garment measurements.
Sizing chart: Use this chart to find a product size that matches your height, chest circumference, waist circumference, etc. You can choose between cm and in.
Finished garment measurements: Measure your clothing with a similar design, then compare the dimensions and choose the size that is closest to your preference. Depending on the product, the finished measurements may be slightly different due to material conditions and the use of a three-dimensional pattern.
4. Stock status and selling price information for each distribution center
The following is listed in this section; The distribution center, stock status, the number of days from shipment to delivery, selling price, points to be earned. For more information, please click the ( i ) icon or the links.
Availability
The product page displays the availability of each product. For products offered in various sizes, the stock status will be displayed when the size is selected.
You can enter the number of orders only if the inventory status is "Add to Cart" or "Backorder." For "Not Available" and "Sold Out" items, it is not possible to place an order. In addition, due to the inventory system, even if your order is completed, we may not be able to arrange the product(s) for reasons such as multiple orders overlapping at the same time. In such cases, we will notify you by email that the order has been canceled.
Add to Cart: if there is stock in the distribution center or if there is stock in a physical store. As soon as payment is completed, we will secure the items in the shopping cart. If there is stock in the distribution center, we will prepare to ship the product upon payment of the order. It takes about 2 to 3 days to ship. If "May be available at retail location" is displayed, we will check the stock at our stores when you pay for your order. As soon as the product is secured, we will prepare your order for shipment. It takes about 7 to 10 days to ship.
Backorder: As soon as the product arrives, we will prepare the order for shipment. Once your order ships, you will be sent a tracking confirmation email. Please check each product page for the latest estimated shipping time, as shipping times may change.
Special Order: Item(s) ordered will first be shipped to the distribution center you chose at the time of ordering and will be shipped to your shipping address after arrival. We may ship your item(s) earlier or later, depending on international transit times and customs processing.
Not Available: This means that there are no current plans restocking products. If "Estimated restock in 2 to 3+ months" is displayed, there are plans to restock products, but the exact timing has not yet been confirmed. When the restock timing is confirmed, the display will change to "Backorder" and you can place an order. If "Not Carried" is displayed, that means the product is not carried in that distribution center.
Sold Out: The product is not scheduled to arrive during the season and cannot be ordered. The season is switched twice a year, in February for spring and summer, and in August for fall and winter.
Shopping cart
Once you enter the shopping cart, there are five steps to complete your order; confirm the contents of the shopping cart (choose gift wrapping options), sign in, enter your address, select a payment option, and complete.
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Confirming the products in the shopping cart
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Signing in
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Choosing a shipping destination
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Payment
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Order cancellation
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About returns and exchanges
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For additional questions
Confirming the products in the shopping cart
The order subtotal is displayed for each distribution center. Please check if the items you want are included in the shopping cart.
- The currency varies depending on which distribution center the order is shipping from.
- When the shopping cart contains a product with shipping restrictions
Depending on the product, it may not be possible to ship to certain countries. If you add such an item to your shopping cart and change the shipping destination country to a country where it is not possible to ship before checkout, the message "This item cannot be shipped to {shipping destination country}" will appear and you will not be able to proceed to the checkout screen. Please delete the item from the shopping cart and proceed to the checkout screen.
Worldwide shipping is free on every order. No minimum purchase is required. Shipping is $0.00 for every destination, including large items. There are no additional transportation surcharges.
Worldwide shipping is free on every order. No minimum purchase is required. Shipping is $0.00 for every destination, including large items. There are no additional transportation surcharges.
Worldwide shipping is free on every order. No minimum purchase is required. Shipping is $0.00 for every destination, including large items. There are no additional transportation surcharges.
Gift wrappipng
Click the "Gift Wrapping Options" button at the bottom of the cart to have items gift wrapped for a fee.
Gift wrapping fee (varies depending on the distribution center)
When shipping from Japan
When shipping from USA
When shipping from Switzerland
The fee includes the following:
How to use gift wrapping:
When shipping from Japan
- Japan domestic: 330 yen (incl. tax)
- International: 300 yen + Tax
When shipping from USA
- U.S. domestic: $3.00 + Sales Tax
- International (incl. Canada): $3.00 + Tax
When shipping from Switzerland
- Switzerland domestic: CHF3.50
- Within the EU: EUR3.50
- Other countries: CHF3.24 + Tax
In some countries, prices include tax. Please check the price on the gift settings screen in the cart.
The fee includes the following:
- Cotton gift bag and ribbon wrapping
- Message card available upon request (messages can be personalized, up to 192 alphanumeric and Japanese characters)
- Removal of price information from the product tag
- Enclosed delivery note without price information
How to use gift wrapping:
- On the shipping cart page, select the "Gift Wrapping Options" button.
- Indicate whether to gift wrap items in a single package or in separate packages for each item. (Wrapping each item separately incurs a gift wrapping fee for each.)
- Check the box for the items you wish to gift wrap and specify the quantity.
- When shipped from Japan, specify the color of the ribbon.
- Check "Yes" to include a message card and write your message in the message fields (#1 to #6).
- Proceed to Checkout once confirmed.
- You can choose gift wrapping separately for each shipping location.
- Some items, such as large backpacks, cannot be gift-wrapped.Only items in stock at the distribution centers can be gift-wrapped. Backordered items or store inventory items are excluded.
- Gift-wrapped items will be shipped within 4 to 7 days from the date of order. We do not ship on weekends or holidays.
- Only one shipping address is allowed per order.
Signing in
If you have a Montbell web ID account, please sign in.
If you are a Montbell Club member but have not yet created an ID account, you will need to create one.
If you do not have an ID account, you can either create an account or make a purchase as a guest.
If you are a Montbell Club member but have not yet created an ID account, you will need to create one.
If you do not have an ID account, you can either create an account or make a purchase as a guest.
Choosing a shipping destination
If you are signed in:
The billing address and shipping address registered in your account have been set. If you would like to change your address, please click "Change Address."
If you are making a purchase as a guest:
Confirm the billing address and then enter the shipping address.
The billing address and shipping address registered in your account have been set. If you would like to change your address, please click "Change Address."
If you are making a purchase as a guest:
Confirm the billing address and then enter the shipping address.
It is not possible to designate more than one delivery address per order.
Payment
Additional costs
Import duties, Sales Tax, Consumption Tax, Value-Added Tax (VAT), Good and Service Tax (GST), and Harmonized Sales Tax (HST)
- For orders shipping to the United States, Japan, Switzerland, Australia, New Zealand, Liechtenstein, EU member countries, United Kingdom, Norway, Holy See(Vatican City State), Monaco, San Marino, Isle of Man, Andorra, Montenegro, Guernsey, Jersey, Aland Islands, or Kosovo, Import duties, Sales Tax, Consumption Tax, Value-Added Tax (VAT), Goods and Service Tax (GST), and Harmonized Sales Tax (HTS) are included in the final payment amount.
- For orders shipping to countries other than those listed above, Import duties, Consumption Tax, Value-Added Tax (VAT), Goods and Service Tax (GST), and Harmonized Sales Tax (HST), are not included in the product price and may be charged by the shipping carrier upon delivery.
Customers are responsible for paying these costs to the local carrier. In most cases, delivery of your order will not occur until these costs have been paid in full.
Markup fee
- When the country of the card issuing bank and the country from which the goods are shipped (Japan, USA, or Switzerland) are different, the credit card company may charge a foreign currency markup fee or other fees. Please contact your credit card company for details.
Shipping methods
Please refer to Shipping Policy's '' for which shipping companies are available.
Depending on which country the order is shipping from, and the product type, you may choose regular (ground), economy, or express delivery.
Payment methods
Payment methods vary depending on where you order ships from.
When shipping from Japan
- Credit card: Visa / Mastercard / JCB / Discover / American Express / Diners
- Debit card: Visa / Mastercard / JCB and others
- Alipay
- Cash on Delivery (COD) Only available on Japan domestic orders.
When shipping from the USA
- Credit card: Visa / Mastercard / JCB / Discover / American Express / Diners
- Debit card: Visa / Mastercard / JCB and others
When shipping from Switzerland
- Credit card: Visa / Mastercard / JCB / Discover / Diners
- Debit card: Visa / Mastercard / JCB and others
- Klarna *Only available when billing and shipping to Switzerland, Germany, the Netherlands, Belgium, Austria or Finland.
Other payment methods such as Pay-in Slip, PayPal and bank transfers are currently not available.
- Credit Card
Only one-time payments are accepted.
The card must be in the name of the person placing the order.
If you have already signed in, you can save your credit card information by checking the "Register this card information" box for your future purchases. The security code must be entered for each transaction.
We will charge your credit card at the time of product shipment. The billing date may be delayed due to communication time lags.
The amount will be automatically debited from your bank account according to your credit card company's terms and conditions. The debit date varies by credit card company. For information on closing dates and debit dates, please contact your credit card company directly.
When the country of the card issuing bank and the country from which the goods are shipped (Japan, USA or Switzerland) are different, the credit card company may charge a foreign currency markup fee or other fees, or the card may not be usable.
- Debit Cards
We accept debit cards such as JCB, VISA, and Mastercard.
The card must be in the name of the person who placed the order.
The amount will be debited from your bank account as soon as the order is confirmed. If you cancel or return your order, it may take up to 75 days to complete the refund in accordance with the terms and conditions of the card issuing company. For details on the refund schedule, please contact the card issuing company.
- Cash on Delivery (Japan domestic shipping only)
Payment is made to the shipping company at the time of delivery. Please pay in cash in exchange for the products.
Cash on delivery fee: free of charge
Please receive the products within "7 days" from the date of shipment. If you do not receive the products within this period, your order will automatically be canceled, and round-trip shipping remains free. Payment by credit card, debit card, electronic money, or gift certificate is not accepted.
Cash on delivery is not available in some areas, such as remote islands. In such cases, we will contact you after your order has been placed.
Payment must be made at the delivery address. Be careful when the recipient of the order is different from the person who placed the order, such as when sending a gift.
Non-foldable items such as canoes, kayaks, SUPs, and bicycles will be delivered by Seino Transport or Tonami Transport. Payment must be made in cash only.
- Alipay (Shipments from Japan only)
Alipay is a pre-order payment method.
Alipay fee: free of charge
We accept Alipay China only.
- When selecting "Alipay" as a payment method, you will be redirected to another screen. Please follow the instructions on the screen to complete the payment process.
- If you cancel, exchange, or return your order, it will take a few days to complete the refund.
- A product purchased via Alipay cannot be exchanged for a product of greater value because we cannot add charges to the initial order's settlement amount.
- In rare cases, due to communication failures, orders may not be processed even after payment has been completed. In such cases, we will refund the payment within a few days.
Order cancellation
After placing an order, it can be canceled until it is ready for shipping. Cancellation request will be processed separately by each distribution center.
You can cancel your order from the following pages.
If you have an account, and click the "Cancel Order" button at the top of the order you wish to cancel.
If you do not have an account, and click the "Cancel Order" button at the top of the order you wish to cancel.
You can cancel your order from the following pages.
If you have an account, and click the "Cancel Order" button at the top of the order you wish to cancel.
If you do not have an account, and click the "Cancel Order" button at the top of the order you wish to cancel.
- If you do not see the "Cancel Order" button on the order history, your order has already been shipped or canceled, and you cannot make any changes. Please return the item(s) after delivery.
- If you have used Montbell points for payment, it will take approximately one hour for the points to be returned after cancellation.
About returns and exchanges
You can find information on how to return a product on our page. We do not offer exchanges. If you would like to make an exchange, please return the original item and place a new order.
For additional questions
If you have additional questions after reading the above, please see our . You can also make an inquiry by and selecting the applicable topic.
Be aware that it may take several business days for us to respond to your inquiry.
