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Return Policy
Montbell is proud of the products we produce, if, for any reason, you decide that the product(s) you ordered does not fit or is not exactly what you desire, we will take it back as a return.
Please note that there are return exceptions, and there is a time limit for returns on Online Purchases.
Please note that there are return exceptions, and there is a time limit for returns on Online Purchases.
Valid period for return of online purchases
Online returns are accepted within a certain number of days after the original shipping confirmation email was sent. The number of days will vary depending on where the order is shipped from and where the order is shipping to. Refer to the following for details.
Shipping from Japan
- Domestic shipping: 7 days
- International shipping: 60 days
Shipping from the United States or Switzerland
- Domestic shipping: 30 days
- International shipping: 60 days
Return exceptions
There are exceptions to our return policy. If any returned items are ineligible for return based on the following reasons, Montbell will return the items back to you at customer's expense. We kindly thank you for your understanding in this matter.
Reasons we will not accept a return:
- Product(s) that have been used (exception for defective products)
- Product(s) that have been washed, even if they have never been used
- Product(s) without tags or original packaging such as bags, cases, etc.
- Product(s) that have been damaged or soiled by the customer
- Product(s) that have been hemmed, embroidered, printed, or altered in any way
- Product(s) with odors
- Product(s) with foreign contaminants (such as animal hair, other fibers, dust, etc.) on or in the returned product
- Product(s) that are underwear and have been tried on
- Product(s) with shipping labels attached directly to the packaging
- Product(s) that are marked as non-returnable or non-exchangeable on their product pages (such as clothing or gear for dogs)
- Product(s) that the Returns Department determines are not in resalable condition
- Product(s) purchased from a retailer other than Montbell
- Returns from customers who repeatedly make excessive returns or exchanges
- Returns without an Invoice or Consumer Packing List
General return process
For items purchased through the Online Store
1. Start the return process online
Access your Order & Purchase History and select the items you want to return. Click for details.
2. Ship us your return
Print a copy of the return form created in step 1. Include the return form, an Invoice or Consumer Packing List and your items. Please note this process does not create a return label and you are responsible for the cost of return shipping.
Please note that items purchased online cannot be returned to our stores.
For items purchased at a Montbell retail location
Bring the items and receipt to the Montbell Store of original purchase.
If it you are unable to return it to the original store of purchase, contact us .
Please note that items purchased at stores cannot be returned to the Returns Department.
Return Procedure for Online Purchases
1. How to find the return form.
Montbell Club Members: Sign in. In your "My Page" go to Order & Purchase History. Click the Return button next to the item you would like to return and proceed to the return form.
Checkout as Guest: On , enter your order number. Click the Return button next to the item you would like to return and proceed to the return form.
The order number can be found on the Invoice, Consumer Packing List or in the order email.
Return button does not appear if the item is not returnable.
2. Filling out the return form
Choose the quantity of products you would like to return and select a reason for the return. Confirm our Return Policy and Privacy Policy and then submit the return form.
If the valid period for return has expired the return quantity section will be grayed out.
3. Return shipping information
Your Return Request Number and the return address will be displayed on the Return Form confirmation screen. Print this page and include it with a copy of your Invoice or Consumer Packing List and the item(s) you are returning to the return address. If you do not have access to a printer, write the return request number on a piece of paper and include it with your return item(s).
Return shipping is free worldwide. We do not require the use of a specific carrier when making a return, though we recommend utilizing a trackable shipping service. Please include "Return" on the shipping label. We do NOT accept returns sent via "collect on delivery" shipping.
4. Return shipping recommendations
- If possible, save the original box and use it when making a return.
- Consider insuring your return shipment. Montbell is NOT responsible for any package lost during shipment.
If you do not have access to a printer, write the return request number on a piece of paper and include it with the item(s) you are returning.
If you have questions about making a return, contact us .
Shipping destination for return items
- Products are shipped from our distribution centers in Japan, America, and Switzerland. Item(s) must be returned to the distribution center that originally shipped your order.
- Distribution centers will not accept returns from orders shipped by another distribution center. In such cases, the delivery will be refused.
For example, if an item was originally shipped from Japan, you cannot return the item to the distribution centers in America or Switzerland.
- Items must be returned to the address displayed on the completed return form.
Return shipping fees
Customer is responsible for shipping costs and expenses. If there was a problem with your order, please contact customer service.
We do not require the use of a specific carrier when making a return. If you are returning an item internationally, we recommend considering multiple carriers to get an idea of international shipping costs. (If you are returning an item to Japan from outside of Japan, it is recommended to send it via your local post office.)
Montbell will not accept returns from orders shipped by "collect on delivery" service. In such cases, the delivery will be refused, or the shipping cost will be deducted from your refunds.
Deductions made to your refund amount
Worldwide shipping is free with no minimum purchase. Shipping fees will not be deducted from your refund.
For international returns, in addition to the above, handling fees such as import duties that were incurred at the time of original shipment will not be refunded. Also, import duties and other fees may be incurred again when an item clears customs on return shipment. We will refund or charge the difference after deducting any such additional fees.
For international returns, in addition to the above, handling fees such as import duties that were incurred at the time of original shipment will not be refunded. Also, import duties and other fees may be incurred again when an item clears customs on return shipment. We will refund or charge the difference after deducting any such additional fees.
Montbell Points
When an item is returned, the amount of points accrued at the time of purchase will be deducted from your current point balance. If the return of an item results in a negative point balance, the negative balance will be offset against the refund amount, or points accrued on future purchases will be collected as compensation until the negative balance is cleared.
Product exchanges
We do not offer exchanges. If you would like to exchange your product, please return it and place a new order.
Return of defective products
If you would like a product evaluated, contact us using .
- To the best of your knowledge, enter information about the product, purchase date and purchase location.
- Select Warranty Claim in the Inquiry Type section.
- Upload images of the defective areas on the item.
